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How winmaya Handles Your Personal Information

Your account data stays in our hands carefully — we collect only what we need to run your wallet, process your GCash, Maya, and InstaPay transactions, and keep your account secure.

Account data kept secureGCash, Maya, InstaPay transaction records protectedYour right to access or delete dataNo data sold to third partiesPhilippines-eligible players covered
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winmaya How winmaya Handles Your Personal Information
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Account Rights

We apply a layered approach to protecting the data connected to your account — from the moment you verify your identity to every time you cash out to an e-wallet. Here is how each layer works in practice.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We flag unusual session activity — such as a new device or unfamiliar location — and may require re-verification before allowing access.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies help us understand how pages are used; you can manage cookie preferences through your browser settings at any time.

Data Retention

Active account records are kept for as long as your account is open. After account closure, we retain certain transaction and identity records for the period required under applicable law, then securely delete or anonymise them.

Your Rights Over Your Data

You can request a copy of the personal data we hold, ask us to correct any inaccuracy, or ask for deletion where our legal retention obligations permit.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to exercise a data right — access, correction, or deletion — reach our privacy team directly through any of the channels below. We aim to acknowledge your request promptly and resolve straightforward queries within a reasonable timeframe. For account-level concerns tied to a GCash or Maya transaction, include the reference number so we can trace the record faster.

Live Chat Start a chat from the account dashboard. Our support team can log a formal data request and escalate it to the privacy team on your behalf.
Email Support Send your data request or privacy concern to our support email address. Include your registered account name and the nature of your request for faster routing.
Account Help Centre The Help Centre inside your account lists the steps for submitting a data subject request, including the documents we need to verify your identity before acting.

Privacy Policy Questions from Our Account Holders

These are the questions we hear most often about how we handle personal data on winmaya. If your question is not covered here, reach us through Live Chat or the Help Centre inside your account.

We collect your name, contact details, date of birth, and identity documents needed for verification. We also log device data and the reference numbers from your GCash, Maya, or InstaPay transactions.

We share data only with payment processors — such as the networks behind GCash, Maya, and InstaPay — and only to the extent needed to process your transaction. We do not sell your personal data to any outside party.

Start a Live Chat or send a request through the Help Centre in your account. We will verify your identity first, then provide a summary of the data we hold within a reasonable timeframe.

Yes. Submit a deletion request through Live Chat or email support. We will close your account and remove or anonymise personal records, except where we are legally required to keep certain transaction or identity data.

Transaction references and timestamps are stored in encrypted form and accessible only to authorised staff. We do not store your GCash PIN or Maya credentials — those remain solely within your e-wallet app.

After your account closes, we retain identity and transaction records for the period required under applicable law, then securely delete or anonymise them. You can ask our team for the specific retention period that applies to your records.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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